Refund policy
Princess Brown Girl Cancellation, Refunds & Return Policy
Effective October 30, 2024
We want you to be delighted with your Princess Brown Girl purchase. If you have any issues, please reach out to us at princessbrowngirl@gmail.com. Here’s our policy on cancellations, refunds, and returns:
Returns
To be eligible for a return, items must be in new, unused condition with all original tags and packaging intact. Returns are accepted within 30 days of delivery.
- Return Process: Please email us at princessbrowngirl@gmail.com to request a return authorization and receive a prepaid return label.
- Return Shipping: A standard shipping fee of $10 will be deducted from your refund.
Refunds
Once your item is received and inspected, we will issue a store credit as an e-gift card. Gift cards and sale items are not eligible for returns or refunds.
Exceptions
We are unable to accept returns on the following:
- Opened or used items
- Apparel without original packaging
- Sale items (all sales are final)
Damaged or Defective Items
For defective or damaged products, don't hesitate to contact us at princessbrowngirl@gmail.com.
Additional Notes
- Refunds will be processed within 7-10 business days after we receive and inspect your return.
- Please keep track of your return shipment, as we are not responsible for lost returns.
Contact Us
For any questions or concerns, please reach out to us at princessbrowngirl@gmail.com.